COVID-19 Frequently Asked Questions

Click here to read our COVID 19 Protocols.

We are following the guidelines set down by the NSW Government.

We have also reduced some classes sizes, however for safety we continue to hold, support and correct children as they learn.

We are following the Government guidelines in terms of social distancing and  encouraging families to limit numbers in our facilities.

Hygiene has always been important to us, however, we have increased our hygiene protocols for our re-opening. Every staff member has completed the Government’s COVID 19 Infection Control Training and staff regularly disinfect surfaces throughout the day. Our contract-cleaning professionals will also do a deeper clean at the end of each day. You will find hand sanitisers throughout each swim school and we are reducing contact at check in.

Yes. We understand the need for increased flexibility at a time when we are asking parents and children not to attend swimming lessons if they are unwell. You can access our COVID-19 Make-Program at the link on top of the page

Yes, the change rooms are still open. Occasionally, there may be a delay in gaining access. To help avoid this, we are encouraging our customers to bring warm clothes and a beanie for your children and ‘wrap and go’ after each lesson, where possible.

If a staff member has tested positive they follow the NSW Health Department guidelines and do not return to work until given the all clear. 

There has not been a single confirmed case of the virus being transmitted at a Carlile pool. Research in the UK has also found the virus can't survive in properly chlorinated water, find out more here.  You can feel safe returning to Carlile Swimming, because we use the world’s best practice technology to treat the water and air in our facilities.

At Carlile, we use an ultra fine filtration (UFF) system that goes beyond what most other pools use. In addition, chlorine keeps the water clean and free from harmful bacteria. Importantly, our Ultra-violet (UV) disinfection system provides an added layer of protection against the spread of water-borne diseases. These UV systems are not required by the NSW Health Department, but we have always built our facilities with this technology to ensure our pools are clean and hygienic.

Yes, provided you haven't requested a change  your booking remains in place. In the event we need to make a change we will contact you.

Please contact your swim school, or click here, to make your request. Our customer service staff will get back to you regarding changing your lesson time.

Yes you can. Please contact your local swim school, or click here, to make your request. You can find your local swim school on the locations page of our website.